Welcome to Demo 2.0
Dear,
The purpose of this newsletter is to keep you up-to-date with the latest online marketing and demo practices, tips and examples of what online marketers in the software industry are doing to keep their brand and products in the public eye.
We hope you will find this monthly newsletter helpful and informative. We welcome your personal contributions to further enrich this publication so please don’t hesitate to contact us and share your point of view.
Make your First Impression Email Count
A welcome e-mail is the initial e-mail businesses send a prospect after they indicate interest in hearing from them regarding usually one of the following three...a desire to know about updates and promotions, subscribing to a company’s newsletter or to learn about the product or service. Given that welcome e-mails traditionally have had higher open rates than unsolicited e-mail, understanding what works and what doesn’t becomes critical for any company with an e-mail marketing program.
In an e-mail context, the first time a recipient "encounters" your list is your opportunity to make that all important first impression - an impression that foretells the character and path of the ensuing reader relationship.
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The true first meeting is not when they get your welcome e-mail but actually when you present them with your sign up form. To start, think about the way you facilitate this sign-up. You need to make it easy and make it work. Most people go for the simple "enter your e-mail address below" entry form. If you decide to go this route then make sure your instructions are clear and easily understood.
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Offer prospects alternative sign-up methods. Forms and web scripts can break down, so it’s best to check them frequently. Also consider offering an sign-up e-mail address, which automatically adds the sender to a list or database.
Remember to give out enough information at sign-up. In this age of e-mail overload, people are less likely to volunteer for even more e-mail. They need to be informed of what they will be getting and what you plan on doing with their e-mail address once you have it. Next to the sign-up form, make sure to offer some reassurance that their privacy is safe, or at the very least place an obviously labeled link to your privacy policy.
After someone has handed their e-mail address to over to you, you have the next opportunity to correspond with them. Set up an automatic e-mail confirming their subscription. If they sign-up via a form, redirect them to a thank you page which tells them to be on the lookout for this confirmation.
The confirmation e-mail is your chance to add a stronger bond to this new subscriber relationship.
A good welcome confirmation message should include:
- Confirmation of the action and remind the recipient of what they just signed up for.
- Thanking them for signing up.
- Recommend-a-friend or refer-a-friend links
- Information about what they're going to get.
- Links or references to other useful information, perhaps related products, services, sites or publications (your own, or those of partners).
- A warm and personal thank you message. End with a name and contact info.
- Finally strike while the iron is hot, deliver that welcome e-mail within 10 minutes of the sign-up submission. You want to make that first impression count and keep your brand at the top of their mind.
More helpful e-mail marketing articles to check out:
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